Last Updated: January 1, 2025
1. General
These terms govern your use of the German Doctors Nairobi website and any orders placed through it. By placing an order, you agree to these terms. The site is operated by the German Doctors Nairobi wellness pharmacy programme, with offices at Mathare Valley, Nairobi, Kenya.
2. Products
All products sold on this website are dietary supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Product descriptions are for informational purposes and do not constitute medical advice. Always consult a healthcare professional before starting any supplement.
3. Ordering and Payment
Orders are placed through our online order form by providing your name and phone number. After you submit an order, our team will call you within 30 minutes to confirm details and delivery address. Payment is made in cash to the delivery agent upon receipt of the product (Pay on Delivery). No upfront payment is required.
4. Pricing
All prices are listed in Kenya Shillings (KSh) and include applicable taxes. Promotional pricing is available for a limited time and may change without notice. The price confirmed during your verification call is the final price you pay.
5. Delivery
We deliver across all 47 counties in Kenya. Estimated delivery times:
- Nairobi and major cities: 1–3 business days
- Other locations: 3–5 business days
Delivery times are estimates and not guarantees. Delays may occur due to factors beyond our control.
6. Returns and Refunds
You may return a product within 30 days of delivery for a full refund if:
- The product arrived damaged or with a broken seal
- You received the wrong product
- You are unsatisfied with the product (unused, in original packaging)
To initiate a return, contact us at info@germandoctorsnairobi.co.ke or call +254 715 994 604.
7. Intellectual Property
All content on this website — including text, images, logos, and design — is the property of German Doctors Nairobi and is protected by applicable intellectual property laws. You may not reproduce, distribute, or commercially use any content without written permission.
8. Limitation of Liability
German Doctors Nairobi provides dietary supplements as-is. We are not liable for any adverse reactions, health outcomes, or damages resulting from product use. Always follow the recommended dosage and consult your healthcare provider if you have underlying medical conditions.
9. Dispute Resolution
Any disputes arising from these terms shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes will be subject to the jurisdiction of Kenyan courts in Nairobi.
10. Contact
German Doctors Nairobi
Mathare Valley
Nairobi, Kenya
Email: info@germandoctorsnairobi.co.ke
Phone: +254 715 994 604